Terms of service

Terms of Use :

Last Updated : 25/12/2025

By accessing or using the website https://maisonreluxe.com/ (the “Website”), operated by MAISON RELUXE LTD, a private limited liability company incorporated and registered in Cyprus with registration number HE 477492 (“Company”, “we”, “us” or “Maison Reluxe”), you agree to be bound by these Terms of Use (“Terms”), together with any other policies expressly referred to herein, including the Privacy Policy. These Terms constitute a legally binding agreement governing your access to and use of the Website and any Products or services offered through it to all Users of the, including browsers, customers, merchants, vendors, and contributors of content. If you do not agree with these Terms, you must refrain from using the Website. Continued use of the website following any amendments constitutes acceptance of those changes.

1. Definitions

For the purposes of these Terms, the following definitions apply:

“Company” refers to MAISON RELUXE LTD, a private company incorporated in Cyprus under registration number HE 477492.

“Website” refers to https://maisonreluxe.com/, including all related subdomains and content.

“User”, “you” or “your” refers to any individual or legal entity accessing or using the Website.

“Products” means any goods offered for sale through the Website, including new and pre- owned luxury items like bags, accessories and watches.

“Order” refers to a sale submitted by a User to purchase any of the Products through the Website.

“Content” refers to all text, photos, designs, graphics, product descriptions, and other material displayed on the Website.

2. Acceptance of Terms

By accessing, browsing, or placing an Order through the Website, you confirm that you have read, understood, and agreed to be bound by these Terms. The Company reserves the right to update or amend these Terms at any time, and continued use of the Website constitutes acceptance of any revised Terms.

3. Use of the Website

3.1 You agree to use the Website solely for lawful purposes and in a manner that does not infringe the rights of the Company or any third party. You must not misuse the Website, attempt unauthorised access, interfere with its operation, or use it in a manner that may cause damage, impairment, or violation of applicable laws, including intellectual property laws. The transmission of malicious code, viruses, or destructive material is strictly prohibited and may result in immediate termination of access.

3.2 By using the Website, you confirm that you are at least the age of majority in your country of residence, and in any event at least eighteen (18) years old, or that you have obtained the necessary consent to allow any minor dependants to use the Website under your supervision.

3.3 The Company reserves the right to refuse service to any person at any time for any reason. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of the Website or Services without the Company’s express written consent. Clause headings are for convenience only and do not affect interpretation.

3.4 The Company does not warrant that any information available on the Website is accurate, complete, or current. Content is provided for general information purposes only and should not be relied upon as the sole basis for decision-making. The Company reserves the right to modify, update, or remove Content at any time without notice.

4. Products and Availability

4.1 The Company makes reasonable efforts to ensure that Product descriptions, prices, and availability are accurate. However, errors may occur, and the Company reserves the right to correct inaccuracies or withdraw Products at any time without liability.

4.2 All Products are subject to availability, and the Company does not guarantee that any Product will be in stock at all times.

4.3 While reasonable efforts are made to display Product images and colours accurately, the Company cannot guarantee that your device’s display will reflect the Product precisely.

4.4 The Company reserves the right, but is not obliged, to limit sales of Products or Services to any person, geographic region, or jurisdiction on a case-by-case basis.

4.5 The Company does not warrant that the quality of Products, Services, information, or other material purchased or obtained by you will meet your expectations or that any errors will be corrected.

5. Orders and Payments

5.1 By placing an Order, you confirm that all information provided is accurate, complete, and current.

5.2 Prices displayed on the Website may change without prior notice. Any applicable taxes, delivery charges, or additional fees will be displayed prior to Order confirmation.

5.3 Payment must be made using the payment methods made available on the Website. Orders are not considered accepted until payment has been successfully processed.

5.4 The Company reserves the right to refuse or cancel any Order at its sole discretion. In the event of cancellation or modification, the Company may attempt to notify you using the contact details provided at checkout. The Company may limit or prohibit Orders that appear to be placed by dealers, resellers, or distributors.

6. Delivery

Delivery times provided are estimates only and may vary depending on location and external factors. The Company shall not be liable for delays caused by third-party carriers or circumstances beyond its reasonable control.

7. Returns and Refunds

Return and refund rights, where applicable, are governed by the Company’s Return Policy and applicable consumer protection laws. Nothing in these Terms limits mandatory rights available to consumers under Cyprus or EU law.

8. Intellectual Property

8.1 All Content on the Website is the exclusive property of the Company or its licensors and is protected by applicable intellectual property laws.

8.2 You are granted a limited, non-exclusive, non-transferable licence to access and use the Website for personal, non-commercial purposes only. Any unauthorised reproduction, distribution, modification, or commercial exploitation is strictly prohibited.

8.3 All trademarks, service marks, brand names, logos, and trade dress displayed on the Website remain the exclusive property of their respective owners, including luxury fashion and watch brands such as Louis Vuitton, Chanel, Dior, Hermès, Rolex, Patek Philippe, Audemars Piguet, Omega, Cartier, and others. References to such brands are made solely for nominative and descriptive purposes to identify the original manufacturer of pre-owned Products, in accordance with applicable trademark and fair-use laws.

9. Disclaimer

The Website and Products are provided on an “as is” and “as available” basis. To the maximum extent permitted by law, the Company makes no warranties, express or implied, regarding the operation of the Website or the accuracy of its Content and/or Products.

10. Limitation of Liability

10.1 To the fullest extent permitted by applicable law, the Company shall not be liable for any indirect, incidental, special, exemplary, or consequential damages whatsoever arising out of or in connection with the access to, use of, or inability to use the Website, the Services, or the purchase, possession, or use of any Products. This includes, without limitation, any loss of profits, loss of revenue, loss of business opportunities, loss of goodwill, loss of anticipated savings, loss of data, business interruption, system failure, or costs of replacement goods or services, whether such damages arise in contract, tort (including negligence), strict liability, breach of statutory duty, or otherwise, even if the Company has been advised of the possibility of such damages.

10.2 In no event shall MAISON RELUXE LTD, nor its directors, officers, shareholders, employees, affiliates, agents, contractors, interns, suppliers, service providers, licensors, or any other persons acting on its behalf, be liable for any injury, loss, claim, demand, or damages of any kind, whether direct or indirect, incidental, punitive, special, or consequential, arising from or relating to your use of the Website or Services, the purchase or use of any Products, or any other matter connected with these Terms. This limitation applies, without limitation, to any errors, inaccuracies, or omissions in Content; any interruption, suspension, or termination of access to the Website or Services; any unauthorised access to or alteration of your data or transmissions; any defects, delays, or failures in delivery; and any loss or damage resulting from reliance on information, Products, or Content made available through the Website.

11. Indemnification

You agree to indemnify, defend, and hold harmless MAISON RELUXE LTD, together with its directors, officers, shareholders, employees, affiliates, agents, contractors, licensors, service providers, subcontractors, suppliers, and any other persons acting on its behalf, from and against any and all claims, demands, actions, losses, liabilities, damages, costs, or expenses (including reasonable legal and attorneys’ fees) arising out of or in connection with your breach of these Terms, your violation of any applicable law or regulation, or your infringement of any third-party rights.

12. Data Protection and Privacy

The Company processes personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR). Further details are provided in the Privacy Policy available on the Website.

13. Third-Party Links & Disclaimer

13.1 The Website may include access to or integration with third-party tools, services, or external links that are not owned, operated, or controlled by the Company. Such tools and links are provided strictly on an “as is” and “as available” basis, without any warranties, representations, or endorsements of any kind. The Company assumes no responsibility or liability for the content, accuracy, functionality, availability, or practices of any third-party websites, products, or services, and any interaction with such third parties is undertaken entirely at your own risk.

13.2 Your use of any optional or third-party tools made available through the Website is entirely voluntary and at your sole discretion. You are responsible for reviewing, understanding, and agreeing to the terms and conditions imposed by the relevant third-party provider before using such tools. The Company may, from time to time, introduce new features, services, tools, or resources through the Website, and any such additions shall automatically be subject to these Terms of Service unless expressly stated otherwise.

14. Termination

14.1 The Company reserves the right, at its sole discretion, to suspend or terminate your access to the Website or Services at any time, with or without notice, where it reasonably believes that these Terms have been breached or that the Website is being misused. Any rights, obligations, or liabilities accrued prior to the effective date of termination shall survive termination for all purposes.

14.2 These Terms shall remain in full force and effect unless and until terminated by either you or the Company. You may terminate these Terms at any time by discontinuing use of the Website or notifying the Company of your intention to do so. If, in the Company’s sole judgment, you fail or are suspected to have failed to comply with any provision of these Terms, the Company may terminate this agreement immediately and without prior notice. In such circumstances, you shall remain liable for all obligations and amounts due up to and including the date of termination, and the Company may deny you access to the Website or any part of the Services accordingly.

14. Brand Use & Authentication

14.1 All luxury items offered for sale by Maison Reluxe are pre-owned (second-hand) goods. Maison Reluxe operates solely as an independent retailer and is not affiliated with, associated with, endorsed by, authorised by, or sponsored by any brand owner. Any authentication, verification, inspection, or quality assessment carried out by Maison Reluxe is performed independently and represents Maison Reluxe’s own professional assessment only. Such assessments do not constitute, and shall not be construed as, certification, approval, endorsement, or validation by any brand owner, nor do they amount to an official determination of authenticity by the brand itself. Brand owners do not participate in, review, supervise, or approve any authentication processes undertaken by Maison Reluxe.

14.2 Maison Reluxe does not guarantee that any authentication opinion or assessment will be recognised, accepted, or confirmed by brand owners, authorised service centres, or third-party authenticators, and differing opinions regarding authenticity, condition, age, provenance, or origin of items may arise. The presence of any brand name, trademark, logo, serial number, hallmark, or other identifying feature on a product or within accompanying materials does not imply affiliation, verification, approval, or endorsement by the relevant brand owner.

14.3 To the maximum extent permitted by applicable law, Maison Reluxe shall not be liable for any loss, damage, or claim arising from reliance on authentication opinions, brand references, descriptions, or intellectual property identifiers. Nothing in this clause shall operate to exclude or limit any statutory consumer rights or remedies that cannot be lawfully excluded under applicable consumer protection laws.

15. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the Republic of Cyprus. The courts of Cyprus shall have exclusive jurisdiction over any disputes arising out of or in connection with these Terms.

15. Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

16. Contact Information

For any questions regarding these Terms, please contact us via our email contact support at : info@maisonreluxe.com.

17. Changes to Terms of Use

The most current version of these Terms of Service will always be available on this page. The Company reserves the right, at its sole discretion, to amend, modify, or replace any part of these Terms at any time by publishing updated versions on the Website. It is your responsibility to review the Terms periodically for any changes. Your continued access to or use of the Website or Services after any such changes have been posted constitutes your acceptance of the revised Terms.

18. Brand Affiliation Disclaimer

18.1 Maison Reluxe conducts operates solely as an independent retailer and maintains no affiliation, association, endorsement, authorisation, sponsorship, partnership, or other commercial relationship with the brands outlined in its Website including but not limited Louis Vuitton, Chanel, Dior, Hermès, Rolex, Patek Philippe, Audemars Piguet, Omega, Cartier or any other luxury brand, fashion house, watch manufacturer, or their respective parent companies or subsidiaries. Maison Reluxe does not present itself as, nor claim to be, an authorised reseller, distributor, or representative of any luxury brand.

18.2 All trademarks, brand names, logos, product identifiers, trade dress, and other intellectual property referenced or displayed on this Website remain the exclusive property of their respective owners. Such references are made strictly for nominative and descriptive purposes only, solely to identify the original manufacturer of pre-owned goods offered for resale, in accordance with applicable trademark exhaustion, fair-use, and second-hand commerce laws. Nothing contained on this Website shall be interpreted as granting, whether expressly or by implication, estoppel, or otherwise, any licence, right, or permission to use such intellectual property beyond this limited purpose.

18.3 Luxury items bearing brand names such as Louis Vuitton, Chanel, Dior, Hermès, or similar brands are offered exclusively as pre-owned (second-hand) products. These items are not sourced directly from brand owners, are not acquired through authorised distribution channels, and are not endorsed, certified, approved, or authenticated by the respective brand owners. Any quality checks, authenticity assessments, or evaluations conducted by Maison Reluxe are performed independently and reflect Maison Reluxe’s own professional judgment only. Such assessments do not constitute, and shall not be construed as, certification, approval, or verification by any brand owner, nor do they represent an official determination of authenticity by the brand itself.

18.4 Maison Reluxe may hold reseller certificates or authorisations if applicable. Maison Reluxe makes no representation, express or implied, that any pre-owned luxury item originates from an official brand supply chain, that it maintains any business relationship with brand owners, or that brand owners endorse, sponsor, or approve the sale, authentication, or marketing of the Products offered.